shipping and returns
shipping policy
At Loveliah Cosmetics, we strive to ensure a smooth delivery process for all our customers.
- Processing Time: All orders are processed within 1-2 business days.
- Shipping Options: We offer standard (3-8 business days)
- Delivery Area: Currently, we deliver within South Africa only.
- Shipping Costs: Shipping fees are calculated at checkout, based on your location and selected shipping method.
- Order Tracking: Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery.
Returns Policy
We want you to be completely satisfied with your purchase.
- Eligibility: Items must be unused, unopened, and in their original packaging to be eligible for a return.
- Return Window: You can return products within 7 days of receipt for a full refund or exchange.
- How to Initiate a Return: Contact our customer service team at info@loveliah.co.za with your order details to initiate the return process.
- Damaged or Incorrect Items: If your product arrives damaged or you receive the wrong item, please notify us immediately for a replacement or refund.
- Refunds: Once we receive the returned item, refunds will be processed within 5-7 business days.