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F.A.Q
Frequently asked
Common Questions
We offer a wide range of inspired-by fragrances, providing luxurious scents at affordable prices, including options for both men and women.
Yes, our fragrances are designed to last throughout the day, providing you with a premium experience at a fraction of the price.
Yes! We offer samples for select fragrances so you can experience the scent before committing to a full-size purchase.
Yes! We offer gift vouchers that can be used towards any products in our store, making it a perfect gift for any occasion.
You can reach us via email at info@loveliah.co.za or through our contact form on the website. Our team will respond within 24 hours.
terms of service
Common Questions
By using our website, you agree to our terms and conditions, which include responsible usage, not violating any laws, and providing accurate information.
You can easily create an account by clicking the “My Account” button and providing your details. This allows you to track orders and enjoy faster checkout.
Yes, we prioritize your privacy. We use industry-standard encryption to ensure your data is secure. Please refer to our Privacy Policy for more details.
Once an order is placed, we work quickly to process it. You can request modifications within 24 hours of placing the order by contacting customer service.
In the event of a pricing error, we reserve the right to cancel or adjust the order. You will be notified immediately and given the option to proceed or cancel.
shipping and returns
Common Questions
We offer standard and express shipping. Delivery times may vary based on your location. Standard shipping takes 3-5 business days, while express shipping takes 1-3 days.
Currently, we only ship within South Africa, but we are working to expand our shipping options soon.
We accept returns within 7 days of purchase for unopened and unused items. Please contact customer service for return instructions.
Once we receive your returned item, it can take up to 5-7 business days to process your refund or exchange.
If your product arrives damaged, please contact us immediately. We will arrange a replacement or refund for the damaged item.