At Loveliah Cosmetics, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information. By interacting with our website, you agree to the terms outlined below.

1. Information We Collect

We collect personal information to improve your shopping experience and process your orders effectively. The types of data we collect include:

• Personal Information: Name, email, phone number, delivery address, and payment information when you place an order.
• Browsing Data: IP address, browser type, device information, and your activity on our website, gathered through cookies and tracking tools.
• Optional Information: Any details you voluntarily provide when subscribing to our newsletter, participating in surveys, or entering giveaways.

2. How We Use Your Information

The data we collect is used for several purposes, such as:

• Order Processing: To fulfill your purchases and deliver products to you efficiently.
• Customer Support: To respond to inquiries, address complaints, or follow up on your orders.
• Marketing Communications: If you opt-in, we may send promotional emails and special offers. You can unsubscribe at any time.
• Site Improvement: To enhance the usability of our website, monitor traffic, and ensure a seamless user experience.
• Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, or enforce agreements.

3. How We Protect Your Data

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the data we collect online. However, no method of transmission over the Internet is 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance User Experience: Cookies allow us to remember your preferences and provide a tailored browsing experience.
• Analyze Website Traffic: We use tracking tools to understand how users interact with our website and identify areas for improvement. You can disable cookies in your browser settings, but note that this may limit your ability to fully experience all features of our website.

5. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following cases:

• Service Providers: We may share your data with trusted service providers, such as payment processors and delivery companies, to fulfill your orders.
• Legal Obligations: We may disclose your information if required by law, such as in response to a court order or legal process.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new owners.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct any inaccurate or outdated information.
• Deletion: You may request the deletion of your personal data unless required by law for record-keeping.
• Marketing Preferences: You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of other sites. We encourage you to review the privacy policies of any external sites you visit.

8. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we recommend reviewing it regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@loveliah.co.za
Phone: 079 841 8553
Address: 10 Wolseley St, Wierda Park, Centurion